How long does shipping take?
Once your order is placed and we’ve received your e-Transfer, we will begin processing it.
Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, you order will be shipped out the following day after noon.
All packages are shipped via Canada Post, which can take up to 2-8 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer. We know how important it is to get quick access to your medicine. Your shipments are our top priority.
Once your order has been shipped, tracking info will be sent to your email.
What happens if I don’t get my package?
If you don’t get your package within 2 business days after the expected delivery date, please contact Canada Post immediately. We have no control over shipping delays for your order and only Canada Post would be able to help.
If your package has not been delivered and the package is lost in transit, we will replace your order – no questions asked.
SimplyShroomz will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.
If your tracking information states that your package was delivered and you have not received it, you must address this issue with Canada Post. We cannot do anything about packages that show as being delivered.
For customers located in Nunavut, orders will not be replaced if packages are lost in transit. Unfortunately, these areas appear to be prone to missing parcels. Shipments to these areas are made at buyers’ risk.
My tracking number does not work?
If this happens, it’s likely because Canada Post has not updated their system to include your tracking number. Please check back on their website later.
If you are still having issues, please contact us and we will look into it.
What will my package look like?
Packages at SimplyShroomz are very discreet. No one can tell what the contents of the package are when the package arrives. All contents are first packaged into a SimplyShroomz smell-proof mylar bag with zip lock seal.
These contents are then discreetly placed in another concealed zip lock pouch bag to ensure ultimate privacy. They are then shipped using a bubble mailer with no reference to our company or mushrooms.